Privacy statement

This privacy statement was updated on December 13, 2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via the website. We recommend that you read this statement carefully. In our processing, we comply with the requirements of privacy legislation. This means, among other things, that :

  • we clearly indicate the purposes for which we process personal data. We do this through this privacy statement;
  • we aim to limit our collection of personal data to that which is necessary for legitimate purposes;
  • we first ask for your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data, and we require the same of parties processing personal data on our behalf;
  • we respect your right to consult, correct or delete your personal data if you so request.

If you have any questions or would like to know exactly what data we store, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes related to our business activities, including the following: (click to unfold)

1.1 Contact – By telephone, mail, e-mail and/or web forms

We use the following data for this purpose:

  • A first and last name
  • A home or other physical address, including a street name and the name of a town or village
  • An e-mail address
  • A telephone number

Retention period: We keep this data until the end of the service.

1.2 Purchasing a stay – By telephone or via the website

We use the following data for this purpose:

  • First name, last name and date of birth of all participants in the trip
  • Full physical address, e-mail address and telephone number of the person making the reservation
  • Dates of stay, amount of stay, campsite and type of accommodation chosen, method of payment…
  • Registration number of vehicle used during stay

Retention period: We keep this data until the end of the service, then for 3 years (unless you specifically request otherwise).

3. Disclosure practices

We disclose personal information if we are required to do so by law or court order, in response to a law enforcement agency, to the extent permitted by other provisions of law, to provide information, or for the investigation of a matter related to public safety.

If our website or organization is taken over, sold or involved in a merger or acquisition, your data may be disclosed to our advisors and any potential buyer and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of complete IP addresses is blocked by us.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to data is protected and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties will manage your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.

6. Changes to this privacy statement

We reserve the right to modify this privacy statement. We recommend that you consult this privacy statement regularly to take note of any changes. We will also keep you actively informed wherever possible.

7. Access and modify your data

If you have any questions or would like to know what personal data we hold about you, please contact us. You can contact us using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
  • Right of access: you have the right to access your personal data known to us.
  • Right of rectification: you have the right at any time to add to, correct, delete or block your personal data.
  • If you give us your consent to process your data, you have the right to revoke this consent and have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer them in their entirety to another data controller.
  • Right to object: you may object to the processing of your data. We will comply, unless there is some reason to justify such treatment.

Make sure you always clearly indicate who you are, so that we can be sure not to modify or delete the data of the wrong person.

8. File a complaint

If you are not satisfied with the way we handle a complaint about the processing of your personal data, you have the right to lodge a complaint with the data protection authority.

9. Contact details

Cottage Parks
Parc Méditerranée

Rue Louis Lépine

34470 Pérols – France
Telephone number: +33 (0) 04 67 26 41 32